PRIVACY POLICY
A legal disclaimer
Privacy Policy for The Holme Hall Inn.
Effective Date: 08.04.2025
At The Holme Hall Inn, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or interact with us, in compliance with the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR).
Please take a moment to read this Privacy Policy carefully. By using our website, you consent to the collection and use of your personal data as outlined below.
Information we collect & how we use it
We collect personal information from you in the following ways:
Email Addresses: When you make a reservation, or contact us, you may be asked to provide your email address.
Payment Information: If you make a purchase or a reservation that requires payment through Wix Payments, we collect your payment details (credit/debit card information). Wix Payments is responsible for securely processing payments. We do not store your full payment card details.
We use the personal information we collect for the following purposes:
- To process your orders, payments, or reservations.
- To communicate with you about your bookings, events, or inquiries.
- To send marketing communications (if you have opted in to receive them), such as news, special offers, and promotions.
- To improve the functionality and performance of our website, ensuring that it meets your needs and preferences.
Legal Basis for Processing Your Information
Under GDPR, we are required to have a lawful basis for processing your personal data. We process your personal information based on the following legal grounds:
- Consent: You have provided consent for us to send you marketing communications and newsletters.
- Contractual Necessity: We need to process your information to fulfil our contractual obligations with you (e.g., processing bookings or payments).
- Legitimate Interests: We may use your data to improve our website and services, provided this does not override your rights and freedoms.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your personal data with trusted third parties who assist us in operating our website, processing payments, or conducting our business, including:
- Wix Payments: For payment processing. Wix Payments is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS) to ensure the security of your financial information.
How We Protect Your Information
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Your Rights
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to correct any inaccurate or incomplete information we hold about you.
- Right to Erasure: You have the right to request that we delete your personal data, subject to certain legal conditions.
- Right to Restrict Processing: You have the right to request that we restrict how we process your data in certain circumstances.
- Right to Object: You have the right to object to the processing of your personal data for marketing purposes.
- Right to Data Portability: You have the right to request that your data be transferred to another organisation in a commonly used, machine-readable format.
If you wish to exercise any of these rights, please contact us at info@theholmehall.co.uk.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will have an effective date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
The Holme Hall Inn
Linacre Road, Chesterfield, S40 4UX
Email: info@theholmehall.co.uk
Phone: 01246 791100